Frequently Asked Questions

Everything you need to know about our soothing skincare solutions.

Are your products safe for all ages?

Yes, our products are formulated with gentle, food-grade ingredients designed to be safe for everyone from infants to adults. However, we always recommend a patch test before full application.

What is your shipping policy?

We offer standard and expedited shipping. Most orders are processed within 1-2 business days. Free standard shipping is available on all domestic orders over $50.

Do you offer a money-back guarantee?

We want you to love your skin. If you are not satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange.

Are your products cruelty-free?

Absolutely. We are committed to ethical beauty and never test our products or ingredients on animals.

Can I use Eczema Honey with other prescriptions?

While our ingredients are natural and soothing, we recommend consulting with your dermatologist before combining our products with any medicated topical prescriptions.

How should I store my honey-based products?

To maintain the best consistency and shelf life, we recommend storing your jars in a cool, dry place. Some customers prefer keeping our creams in the refrigerator for an extra cooling effect.