Returns & Exchanges

At Eczema Honey, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return policy for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.

3

Pack and Ship

Securely pack the items in their original packaging if possible and drop the package off at any authorized carrier location.

4

Receive Your Refund

After we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing